Get help with tofa.

Ways to reach us

• Support. Report a problem with your account, server, or app. Sign in and describe what happened. In-app reports can include diagnostics.
• Email. [email protected]. You can email us even if you don't have a tofa account or can't sign in.
• Discord. Join the community for setup questions and conversations with the team and other users.
• Documentation. Read the guides for server setup, apps, remote access, and troubleshooting.

Common problems

• The app says it cannot find your server. Check the server is running and that you claimed it to your tofa account. The apps reach your server through your account, so a server nobody has claimed is invisible to them.
• Nothing appears in your library. The first scan takes a while on a large library. Check the folder you pointed tofa at is readable by the user the server runs as, which is the usual cause on a NAS or in Docker.
• Playback stalls or will not start away from home. Try it on your own network first. Tell us whether it works locally, remotely, or neither.
• A film or show matched to the wrong title. Open the title, choose Fix match, and pick the right one. The correction sticks and later scans will not undo it.

What to include

Include what you can from this list. You don't need to diagnose the problem.

• What you did, what you expected, and what happened instead.
• Which app and which device: Apple TV, iPhone, iPad, Android TV, Android phone or tablet, desktop, or the web.
• Whether it happens on one title or all of them, and on one device or all of them.
• Roughly when it happened, so we can find it in the logs.

If you are the server owner, send it through the support form with diagnostics attached and you can skip most of that list. Open the user menu in the top right of the app, choose Support, keep "Attach server diagnostics" checked, and send the report. The bundle carries logs, settings, hardware, network addresses, and media titles and paths. It does not carry credentials or API keys.

Asking for a feature

Feature requests go on the public board at accounts.tofa.tv/voting, where you can add one, vote on what is already there, and see what we are building next. What gets the most votes genuinely moves up the list. The roadmap shows where things stand.

Accounts, privacy, and billing

• Delete your account. See data deletion for exactly what goes and how long it takes.
• Privacy questions. Email [email protected]. Our privacy policy covers what we collect and why.
• Supporter plan. Send anything to do with a payment through the support form. Pricing explains what is free and what is not.

One thing we cannot help with

tofa plays the files on the server you run. We do not host, index, or supply any media, and we cannot help you find or obtain content. Questions about the software, your server, and the apps are all fair game.

Contact

Use the support form or email [email protected] to reach us. Operated by Tofa Software ehf., Iceland.